Refund Policy

1. Our Commitment to Customer Satisfaction

At FlightBook Academy, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds may be issued and the procedures for requesting a refund.

By purchasing our courses, you agree to the terms outlined in this Refund Policy.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

We offer a 30-day money-back guarantee on all our courses. If you are not satisfied with your purchase, you may request a full refund within 30 days of your enrollment date, provided you meet the following conditions:

• The refund request is made within 30 calendar days of the original purchase date
• You have completed less than 25% of the course content
• You provide a reasonable explanation for your dissatisfaction
• You have not violated our Terms and Conditions
• You have not previously received a refund for the same or similar course

2.2 Exceptions to the Guarantee

The 30-day money-back guarantee does NOT apply if:

• You have completed more than 25% of the course content
• You have downloaded or accessed course completion certificates
• You have shared course materials with unauthorized parties
• You purchased the course at a heavily discounted promotional price (greater than 70% discount)
• You are requesting a refund for the second time for the same course

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at info@unitedairbookus.world
2. Include the following information in your email:
   • Your full name
   • Email address associated with your account
   • Order number or transaction ID
   • Course name(s) for which you're requesting a refund
   • Reason for the refund request
   • Date of purchase
3. Our team will review your request and respond within 3-5 business days

3.2 Review Process

Upon receiving your refund request, we will:

• Verify your purchase information
• Check your course completion progress
• Review the reason provided for the refund
• Confirm eligibility based on this policy
• Notify you of the approval or denial of your request

3.3 Refund Processing Time

If your refund is approved:

• We will process the refund within 5-7 business days
• The refund will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive a confirmation email once the refund has been processed

4. Partial Refunds

4.1 When Partial Refunds Apply

In certain circumstances, we may offer a partial refund:

• If you have completed between 25% and 50% of the course content and the request is made within the 30-day period
• If technical issues prevented you from accessing course materials for an extended period
• If you're switching from one course to another of lesser value
• At the discretion of our management for exceptional circumstances

4.2 Partial Refund Calculation

Partial refunds are calculated based on:

• The percentage of course content completed
• The time elapsed since purchase
• The specific circumstances of the request
• Any promotional discounts applied at the time of purchase

5. Course Transfers and Exchanges

5.1 Transfer to Another Course

Instead of a refund, you may request to transfer your enrollment to a different course of equal or lesser value within 30 days of purchase. To request a transfer:

• Contact us at info@unitedairbookus.world
• Specify which course you'd like to transfer to
• Ensure you have completed less than 25% of the original course

If transferring to a more expensive course, you will be required to pay the price difference. Transfers to lower-priced courses do not qualify for a refund of the difference.

5.2 One-Time Transfer Policy

Course transfers are allowed only once per customer. After transferring, the new course enrollment is final and cannot be refunded or transferred again.

6. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Completed courses (where you've finished more than 50% of content)
• Courses for which certificates have been issued and downloaded
• Administrative fees or processing charges
• Third-party certification exam fees (if applicable)
• Physical materials that have been shipped
• Promotional or bundled course packages after 14 days
• Custom or personalized training programs

7. Technical Issues and Access Problems

7.1 Our Commitment

We strive to provide reliable access to all course materials. If you experience technical difficulties:

• Contact our technical support team immediately at info@unitedairbookus.world
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, you may be eligible for a refund or extension

7.2 Extended Access

If technical problems prevent you from accessing course materials for more than 7 consecutive days, we will extend your course access by an equivalent period at no additional charge.

8. Promotional and Discounted Courses

Courses purchased during promotional sales or at significant discounts may have modified refund terms:

• Courses with 50-70% discount: 14-day money-back guarantee instead of 30 days
• Courses with over 70% discount: No refunds available (final sale)
• Bundle packages: Refunds only available if all courses in the bundle are returned
• Flash sales or limited-time offers: As specified at the time of purchase

Specific terms for promotional offers will be clearly stated at the time of purchase.

9. Account Termination and Refunds

If your account is terminated due to violation of our Terms and Conditions, you will NOT be eligible for any refunds, regardless of the course completion status or time since purchase.

This includes but is not limited to:

• Sharing account credentials with unauthorized parties
• Distributing or selling course materials
• Fraudulent activity
• Harassment of instructors or other students
• Any other violation of our Terms and Conditions

10. Disputed Charges and Chargebacks

10.1 Contact Us First

If you have concerns about a charge or wish to dispute a transaction, please contact us directly at info@unitedairbookus.world before initiating a chargeback with your financial institution. We are committed to resolving all concerns fairly and promptly.

10.2 Chargeback Consequences

If you initiate a chargeback without first contacting us:

• Your account access will be immediately suspended
• We reserve the right to provide evidence to your financial institution demonstrating that services were delivered as described
• Future purchases may be restricted
• We may pursue collection of the disputed amount plus administrative fees

11. Refunds for Group or Corporate Purchases

Group enrollments or corporate purchases have special refund terms:

• Refund requests must be made by the authorized purchaser
• Individual participants cannot request refunds independently
• Refunds are prorated based on the number of participants who have not accessed the course
• Custom negotiated terms in corporate agreements take precedence

12. Special Circumstances

We understand that unexpected situations may arise. In exceptional circumstances, such as:

• Serious illness or medical emergencies
• Death of the enrolled student
• Natural disasters or emergencies
• Military deployment

We may consider refund requests on a case-by-case basis, even if they fall outside our standard policy. Please contact us with documentation of your circumstances, and we will review your request with compassion and flexibility.

13. Course Updates and Changes

We regularly update our course content to ensure it remains current and valuable. Updates and improvements to courses do not constitute grounds for a refund. If we make substantial changes to a course that significantly alter its content or value:

• Existing students will be notified in advance
• Current students will have access to both old and new content during a transition period
• Refunds will not be provided solely due to content updates

14. Cancellation Before Course Start

If you purchase a course with a future start date and wish to cancel before the course begins:

• Cancellations made more than 7 days before the start date: Full refund
• Cancellations made 3-7 days before the start date: 75% refund
• Cancellations made less than 3 days before the start date: 50% refund
• No refunds after the course start date unless covered by our standard 30-day guarantee

15. Contact Information for Refund Requests

For all refund-related inquiries, please contact:

16. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

However, any changes to this policy will not affect refund requests for purchases made before the policy change.

17. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws.

18. Questions and Support

If you have any questions about this Refund Policy or need assistance with a refund request, our customer support team is here to help. We are committed to ensuring your satisfaction and will work with you to resolve any concerns.

Please don't hesitate to reach out to us at info@unitedairbookus.world or call us at +1 540 479 2388.